Account & Data Deletion

• App — DermoShelf
• Developer — DermoShelf
• Website — https://www.dermoshelf.com

The delete control lives in the app itself, on both mobile and the web app, and it takes effect the moment you confirm.

1. Open DermoShelf and sign in with the account you want deleted.
2. Go to Profile.
3. Choose “Delete account”, then confirm with “Delete my account”.
4. You are signed out immediately and the 30-day window below starts.

Lost the device, or can't sign in? Send the request by email instead. Write from the address the account is registered to — that address is how we check the request is really yours.

• Subject line: “Account deletion request”.
• Say in the message that you want your DermoShelf account and its data deleted.
• Send it from the account's own email address; we can't act on a request that arrives from a different one.

Send it to dermoshelf@gmail.com

We normally reply within a few working days and start the deletion within 30 days at the latest; permanent removal then follows the 30-day recovery window described below. Guest accounts carry no email address and can't be matched this way — they are removed automatically after 30 days without use.

You don't have to close the account to clear it out. Reset all data wipes everything DermoShelf has learned about your skin and your shelf, right away, and leaves the account and its sign-in in place so you can start over.

1. Open DermoShelf (app or web) as the account you want to clear.
2. Go to Profile and scroll down to Danger zone.
3. Tap Reset all data, then confirm with Reset everything.
4. Done — the wipe runs immediately. There is no waiting period and nothing to send us.

Removed straight away:

• Skin profile — your profile name, skin type, age band, concerns, conditions, allergies and notes, special modes (pregnancy, baby, recovery and similar), plus your consent choices (you'll be asked again).
• Your shelf, wishlist, routines and family profiles.
• Scan history with every verdict, and the product references attached to your credit records.
• Adviser chat messages.
• Your feedback on verdicts.
• Human-review requests you sent about a verdict.
• Push notification subscriptions.
• Product requests we couldn't match (barcodes, names, links or searches that found nothing) — for your account and for this device.

Kept: your sign-in (email address — and, with Sign in with Apple, the name Apple shared), your subscription and its credit balance, and your display preferences. Label photos are never kept: they are processed in memory during the scan and discarded, and anything left in temporary storage expires within 24 hours. To remove everything, delete the account — sections 1 and 2.

• Skin profile — skin type, conditions, allergies, concerns and your consent records.
• Your shelf — products you own, your wishlist, routines and family profiles.
• Scan history with every verdict attached to it, plus any label photos still sitting in temporary storage.
• Adviser chat messages.
• Sign-in identity (your email address) and any push notification subscriptions.
• Product requests we couldn't match, linked to your account and to the device you delete from.

• Straight away: the account is marked as deleted and signed out, and it stops being usable.
• Straight away: push notification subscriptions are removed, so notifications stop. If you used Sign in with Apple, we also revoke the Apple token, which cuts the link between DermoShelf and your Apple ID — if that revocation fails we retry it, so write to us if the app still shows up under your Apple ID.
• For 30 days: the record is held back, because delete buttons do get pressed by mistake. Sign in again inside that window and the account comes back with your shelf and history intact.
• After 30 days: a scheduled job deletes the account for good, sign-in identity included. Nothing can be restored after that — signing in with the same address gives you a brand-new, empty account.

• Encrypted backups — up to 90 days, after which they expire on their own.
• Subscription and payment records — while the subscription runs and for 13 months after it ends, because accounting and dispute rules require it. They hold no skin-profile data and no card numbers.
• Aggregate statistics that can no longer be traced back to a person.
• Consent-gated usage analytics events (PostHog, Amplitude) — they carry only an internal account ID and no profile content; once the account is deleted that ID no longer maps to anyone.
• Unmatched searches made in the app on other devices carry no account reference and expire on their own within 180 days.

A Pro subscription is billed by the store, not by us, so deleting the account does not stop it. Cancel it first: App Store subscriptions in your Apple account settings, Google Play subscriptions on the Play subscriptions page, and web purchases from the billing page inside DermoShelf. Otherwise billing carries on after the account is gone.

Write to dermoshelf@gmail.com and we'll walk you through it.

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